Refund Policy

At Stemox.com, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

Eligibility for Refunds

• Timeframe: You may request a refund within 30 days of your purchase.
• Condition: Products must be unused, unopened, and in their original packaging.
• Proof of Purchase: A valid receipt or order confirmation is required for all refund requests.

Non-Refundable Items

Certain items are ineligible for refunds:

• Products purchased on clearance or during special promotions.
• Digital downloads or e-gift cards.

Refund Process

1. Contact Us: To initiate a refund, email our support team at info@floleafnaturals.com with your order details and reason for the return.
2. Return Authorization: Once approved, we will provide a return address and instructions.
3. Return Shipping: The customer is responsible for return shipping costs. We recommend using a trackable shipping service.
4. Inspection: Upon receiving your return, we will inspect the product and notify you of the approval or rejection of your refund.

Refund Timeline

• Approved refunds will be processed within 7–10 business days to your original payment method.
• Processing times may vary depending on your financial institution.

Exchanges

We do not offer direct exchanges. If you need a replacement, please initiate a return and place a new order.

Damaged or Defective Items

If you received a damaged or defective product, contact us immediately at info@floleafnaturals.com. We will replace the item or issue a full refund, including return shipping costs.

Contact Us

For further assistance, please reach out to us at:

• Email: info@floleafnaturals.com
• Phone: +1 (470) 641-6415
• Business Hours: Monday to Friday, 9 AM – 5 PM EST

Thank you for choosing Stemox.com. We value your trust and are committed to ensuring your satisfaction.